BILL OF RIGHTS
P.O. Box 1460, Milwaukee,
Wisconsin 53201-1460
YOUR VACATION CONTRACT
Thank you for choosing a
Funjet Vacations (“Operator”) charter air, value air, scheduled air or hotel
only vacation. To ensure that you understand the conditions of your particular
vacation, please read the following policies and procedures completely. A
signed Operator/Participant Contract is required for each charter air passenger
with payment. All policies and procedures are subject to change at any time in
Operator’s sole discretion without notice.
I. BOOKING/PAYMENTS
Full payment with a
credit card is required to make a reservation. Some departures may require a
nonrefundable or partially nonrefundable payment. A surcharge may apply for bookings made over
the phone to the Operator’s reservation center instead of booking
electronically. Separate payment policies apply to holiday or special event
departures. Please email your questions to
helper@funjet.com.
Operator reserves the right to reinvoice your
reservation should an error be made in computing your vacation price. Rates are
subject to change including, but not limited to, increases in or establishments
of surcharges, applicable taxes, government fees, and airfare and hotel prices.
Late Booking Fee: If a booking/payment is taken or received when
documents can no longer be issued via first class mail, a fee will be charged
for alternative delivery service. E-Travel documents are not subject to late
booking fees. Scheduled air pricing is
subject to change until receipt of full payment or until tickets have been issued. Scheduled airlines reserve the right to
modify their pricing at any time with up to 14 days advance notice and may
require that tickets be issued to guarantee the price originally booked. Such
pricing revisions may require the collection of additional deposit in order to
ensure that tickets can be issued to guarantee the original air price.
Hotel Taxes and Service Fees: Operator markets hotels
under a “prepaid/merchant” model, where Operator collects the full amount from
you in advance and manages the payments to the hotel on your behalf. In
connection with facilitating your hotel arrangement, the amount you are charged
will include taxes and service fees. This amount includes an estimate to recover
the amount we pay to the hotel related to your reservation for taxes owed by
the hotel including, without limitation, sales and use tax, occupancy tax, room
tax, excise tax, value added tax, good and services tax, and/or other similar
taxes. The amount paid to the hotel in connection with your reservation for
taxes may vary from the amount we estimate and include in the amount charged to
you. The amount charged to you also includes an amount to compensate the
Operator for services as well as covering costs Operator incurs in connection
with handling your reservation. Operator is not the vendor collecting and
remitting taxes to the applicable taxing authorities. Hotel suppliers, as
vendors, include all applicable taxes in the amount billed to the Operator and
the
Operator pays over such
amounts directly to the vendors. Operator is not a co-vendor associated with
the vendor with whom the Operator books or reserves customer’s travel
arrangements. Taxability and the appropriate tax rate and the type of
applicable taxes vary greatly by location.
Travel Protection Options: Sometimes unexpected
circumstances arise before or during your vacation, so we strongly recommend
that you contact an independent insurance carrier or choose one of the
following nonrefundable Operator protection programs. The Penalty Waiver and
Complete Coverage must be purchased at time of booking and paid in full. The
Penalty Waiver and Complete Coverage are not available on certain programs
including ski and Europe.
Penalty Waiver: (Cancel for any reason protection with price
guarantee for hotel and charter/value air)Clients who
elect to purchase this optional feature may cancel their reservations
at any time and for any
reason prior to departure. Operator’s penalties, charter/value air penalties
and hotel or ground supplier penalties are waived. Scheduled air imposed fees are
non-refundable, even if Penalty Waiver is purchased. For coverage for scheduled
air penalties refer to the Complete Coverage description below. As an added
bonus for charter/value air, if the advertised price of your particular
vacation, with the same room category and same features (including air class of
service), increases or decreases for your specific departure date or flight,
you will be guaranteed the lowest available price advertised by Operator.
Purchaser may receive the lowest available advertised price on an identical
vacation by providing written verification of such lower price to Operator. In
order to secure the lowest advertised price, your vacation must be rebooked to
reflect the new rate prior to departure. NONREFUNDABLE SCHEDULED AIR* TICKETS
AND SCHEDULED AIR CANCEL/RETICKETING FEES ARE NOT COVERED BY THIS WAIVER. HOWEVER,
THE VALUE OF REUSABLE AIR TICKETS MAY BE APPLIED TO THE AIR PORTION OF A FUTURE
OPERATOR’S SCHEDULED AIR BOOKING FOR THE COST OF THE AIRLINE RETICKETING FEE. INCREASES IN THE SCHEDULED AIR PRICE OF
REBOOKED VACATIONS ARE THE RESPONSIBILITY OF THE TRAVELER.
Complete Coverage: (Includes Penalty Waiver, plus cancel for any
reason protection for air, During Travel Protection and Hurricane Benefit)
The Complete Coverage is
our most comprehensive travel protection offered. It includes the Penalty
Waiver with additional benefits. Clients who purchase Complete Coverage may
cancel for any reason at any time prior to departure and all Operator,
hotel, airline and other ground supplier penalties are waived including
non-refundable scheduled airfares provided that they were arranged by Operator.
It also includes During Travel Protection with trip interruption benefits,
baggage protection, and medical expenses for covered reasons plus 24- hour
emergency travel assistance service. Terms, conditions, exclusions and other
limitations apply and are indicated in the Description of Coverage. This plan
is underwritten by National Union Fire Insurance Company of Pittsburgh, PA,
a member company of American International Group, policy number 1274-
9500188. Please refer to
the Description of Coverage for full details, or for additional information on
the During Travel Protection plan, please call BerkelyCare,
the plan administrator, at 1-800-527-3522.
As an added bonus with
Complete Coverage you will receive hurricane coverage for July-October
departures which allows you to receive money back for interrupted (displaced
from your room for 24 hours or more during a Category 1 hurricane or higher)
and unused nights plus a certificate towards a future Operator vacation within
one year of the original departure date (certificate value $100 per adult/ $50
per child for charter/value vacations, or $25 per person for scheduled air*
vacations and hotel only vacations).
With Complete Coverage,
clients may opt to reuse their scheduled air ticket upon cancellation. In this
case the reticketing fees would be waived and any
decrease in price would be refunded. The client would be responsible for any
price increase on the new reservation and no longer be eligible for a complete
refund on their original vacation.
For both travel
protection options, refunds for cancellations will be given in the original
form of payment less the price of the travel protection you have purchased. All
cancellations must be confirmed by Operator’s reservations department prior to
departure. The Penalty Waiver and the
Complete Coverage do not apply to “NO SHOW” situations where clients do not
check-in or in denied boarding situations, nor do they waive revision
fees. Nonrefundable travel agent fees
may be included in your package price and are not covered by either option. If
the number of individuals occupying a room decreases, the remaining travelers
will be responsible for additional costs incurred as a result of a change in
the per person occupancy rate. Additional details and pricing
available upon request. The Penalty Waiver and Complete Coverage are not
available on certain programs including ski and Europe.
*Scheduled Air includes
all published air or bulk air in classes of service not listed under
charter/value air (flights are designated as published air or bulk air in the
Operator’s electronic booking tool).
II. CANCELLATION/REFUNDS
If your plans change,
your right to a refund is limited. A written refund request
(subject
to the penalties herein) must be submitted to Operator no later than 90 days
after the scheduled departure
date or any payments and deposits shall be forfeited. To avoid cancellation
fees you may consider purchasing one of the optional travel protection
plans. Without travel protection, if you
must cancel your reservation, make any changes to departure date, or reduce the
number in the party, you will be assessed a $50 per person Operator
cancellation fee plus any applicable airline, hotel or other supplier charges.
Please note that there are no refunds for cancellations made 7 days or less
prior to departure for air-inclusive vacations or less than 48 hours prior to
departure for hotel only vacations. Most air carriers consider a name change to
be a cancellation; to avoid penalties, full and complete names are required at
time of booking. In order to receive a refund, if applicable, on a scheduled
air cancellation, you must return your air ticket to Operator. Separate
cancellation penalties may apply to
holiday or special event departures in addition to nonrefundable deposits.
There may be nonrefundable optional features as part of your packages such as
lift tickets, theater shows or theme park admissions. Nonrefundable travel
agent fees may be included in your package price. Please consult your travel
agent.
Airline Penalties: Airline penalties are in addition to the
Operator penalties detailed above and hotel penalties, and are subject to
change at any time. Penalties may apply
upon receipt of payment.
Published Air Penalties: These fares have restrictions if
revisions are needed and are nonrefundable if canceled.
Charter/Value Air Penalties: The following are
considered charter/value air:
Aeromexico Airlines, Frontier
Airlines, Midwest Airlines, Ryan International, Sun Country Airlines, USA
3000 in the designated classes of service of L, C, Z or Y and United Airlines
with bulk air in H class of service. The per person penalty for charter/value flight
cancellation made 45 days or less days prior to departure is $250.
Bulk Air Penalties: Each scheduled airline has unique cancellation
and revision penalties on bulk air and in some cases they may be
nonrefundable. Please see below for the
latest bulk air penalties, which are subject to change at any time:
Airline(s) Per
Person “Bulk Air” Penalty
Air
Canada $150
Alaska
Airlines $100
outside of 14 days
Nonrefundable within 14
days of departure
American Airlines $100
for all destinations except Europe, Mexico
$150 for Europe, Mexico
AeroMexico Airlines, bmi, Continental Airlines,
Frontier Airlines,
Lufthansa, Mexicana Airlines,
Northwest Airlines,
Spirit Airlines, Sun
Country Airlines Nonrefundable
Hawaiian
Airlines Nonrefundable
Air
Jamaica,
American Trans Air $100
Midwest Airlines $100
Delta
Air Lines $100
Domestic, $125 Hawaii
$150 Mexico,
Caribbean, Latin America, $200 Europe
United Airlines $150
for Hawaii, Ski, Domestic,
Mexico & Caribbean
Nonrefundable for other destinations
US
Airways $150
Mexico, Caribbean
$200 Europe
Virgin
Atlantic $200
ALL PUBLISHED SCHEDULED
AIR TICKETS ARE 100% NONREFUNDABLE. HOWEVER, REUSABLE TICKETS MAY BE APPLIED
TOWARDS THE AIR PO